Privacy Policy

Introduction

Harizon Cargo Express ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data.

By accessing or using our website at www.harizoncargo.com (the "Website") or engaging our freight forwarding, procurement, and logistics services, you agree to the practices described in this policy.

Information We Collect

We may collect the following categories of information:

• Contact details — your name, email address, phone number, and postal address.
• Account information — username, password (stored securely and hashed), and profile preferences if you create an account on our portal.
• Shipment information — tracking numbers, package descriptions, quantities, origin and destination addresses, and shipping history needed to provide our logistics services.
• Payment information — billing details required to process transactions. We do not store full payment card numbers on our servers.
• Technical data — IP address, browser type, device information, pages visited, and timestamps collected automatically when you use the Website.
• Messages and inquiries — information you send us through contact forms, email, or chat.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Website and our logistics services, including shipment scheduling, tracking, and delivery.
• Process transactions, invoices, and statements.
• Respond to your inquiries, requests, and customer support needs.
• Send service updates, tracking notifications, and, with your consent, promotional communications.
• Improve our Website, services, and user experience.
• Detect, prevent, and address fraud, security, or technical issues.
• Comply with legal obligations, including customs and import/export regulations.

How We Share Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• Service providers — carriers, customs brokers, freight forwarders, and other partners required to fulfil your shipment.
• Legal compliance — when required by law, regulation, legal process, or governmental request (including customs authorities).
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent — we may share your information for any other purpose where you have given us explicit permission.

Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookies through your browser settings; however, disabling them may affect some features of the Website.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure sockets layer (SSL) encryption, access controls, and regular security reviews. No method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Data portability, where applicable.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

International Transfers

Because we operate globally, your information may be transferred to and processed in countries other than your own, including countries with different data protection laws. We take reasonable steps to ensure that such transfers are protected in accordance with this policy and applicable law.

Children's Privacy

Our Website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes on this page and update the "Last Updated" date above. Your continued use of the Website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us at:

Harizon Cargo Express
12 Southall Business Park, Hayes, London, UB4 0FE, United Kingdom
+1 386 451 6417
support@harizoncargo.com